Employer description & source details
As a Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata, You will take on a pivotal role with higher accountability in swiftly resolving complex customer challenges in two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one. You will focus on delivering faster resolutions and ensuring seamless operations resolution, enabling customers to monitor, predict, and optimize their data systems for impactful business outcomes. Experience: 10+ years of related experience in customer-facing support, post-sales, technical architecture, or consulting roles, with a focus on Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one and Data Lakes. Collaboration: Willingness to work with customers to understand their use cases, identify pain points, and deliver tailored solutions within the agreed service levels. As a trusted partner , you’ll manage support cases, troubleshoot intricate technical issues, and provide proactive solutions that empower organizations to maximize their data infrastructure. Your contributions will have a lasting impact on our customers' success and Acceldata's evolution of data observability. You’ll work with some of the most innovative minds in data observability , collaborating across internal teams to solve complex technical problems and continually improve our support processes. This role provides invaluable experience in managing distributed, scalable environments and real-world customer issues . You’ll be given the freedom and responsibility to ensure seamless support operations for Gold and Enterprise customers, gaining deep insights into various industries and use cases. You will work on a complex cloud-native platform in keeping stable, fast, and reliable for enterprise customers
Extracted skills: aws, azure, gcp, docker, kubernetes, sales, operations