ClockIN's marketplace refund framework is meant to avoid both extremes: a buyer should not lose money for clear non-delivery, and a worker or mentor should not lose earned payment merely because the buyer changes their mind after receiving the service.
Marketplace policy version 2026-09-08 · effective 8 September 2026.
A refund depends on the applicable bounty or mentorship rules, the payment state, what was promised, what was delivered, timing, and the evidence available. A payment being secured does not make it automatically non-refundable.
Likewise, dissatisfaction does not automatically create a refund where the agreed service or work was materially delivered.
ClockIN does not require a poster to capture a bounty payment merely to publish a listing. The public proposal or direct-offer match happens first; funding happens only after a worker is selected or accepts the offer. If the bounty closes before funding, there is no captured ClockIN marketplace payment to refund.
Once a payment is captured, a payment provider may retain transaction fees, taxes or other charges even if the underlying payment is later refunded. ClockIN cannot promise reimbursement of third-party charges the provider does not return, except where applicable law requires otherwise. Any non-refundable provider cost should be disclosed or reflected in the transaction outcome where reasonably possible.
Examples include clear non-delivery, a mentor no-show, a mentor cancellation, duplicate or materially incorrect charges, a transaction that cannot proceed because required payout/payment infrastructure fails, or another objective promise that is not provided at all.
Where useful work or a substantial portion of a mentorship session was delivered but an objective part of the agreement remains unmet, ClockIN may support a partial refund or partial payout where the provider and transaction flow allow it.
For bounties, partial outcomes should map to the acceptance criteria and delivered value. For mentorship, they should map to the scheduled duration, attendance and specifically promised deliverables.
The standard paid mentorship schedule is: at least 1 day before the session, 100% refund; 6 hours to 1 day before, 80% refund; less than 6 hours before or mentee no-show, 50% refund. Mentor cancellation or mentor no-show receives a full refund or mutually agreed free reschedule.
The scheduled start time recorded in the booking controls the cancellation clock. A contested no-show can be paused for evidence review rather than being decided only by one party's button click. Mandatory law or provider rules can require a different result.
Bounty refunds are not based on a generic cancellation percentage after protected work has begun. The scope, acceptance criteria, formal submission, revision history and evidence determine whether the poster should receive a full refund, partial refund or no refund.
If no protected payment has been secured, there is no provider-held bounty amount for ClockIN to refund.
A payment provider, card network, bank or regulator may reverse, hold or investigate a payment independently of ClockIN. ClockIN may preserve relevant transaction records, pause access or payout, and cooperate with lawful payment-provider or regulatory requests.
Use the in-product issue/dispute route where available before the displayed release deadline. If that is unavailable, contact info@goclockin.com with the transaction reference and a concise description of what happened.
See the Dispute Resolution Policy for contested cases.