ClockIN's marketplace dispute process is intended to resolve payment release or refund questions using the transaction record. It is not a substitute for a court, statutory authority or professional arbitration where a dispute goes beyond the platform transaction.
Marketplace policy version 2026-09-08 · effective 8 September 2026.
Where practical, the parties should first try to resolve the issue through the ClockIN transaction record. A reasonable resolution can include completion, a revision, rescheduling, full payout, partial payout, full refund or partial refund.
Opening repeated, abusive or clearly bad-faith disputes can affect marketplace access.
ClockIN may review the original bounty or mentorship listing, acceptance criteria, agreed session time, policy acceptances, payment state, submissions, revision requests, messages, completion records and other evidence reasonably connected to the transaction.
Off-platform material may be considered where relevant, but ClockIN cannot guarantee the authenticity or completeness of evidence it did not record.
Where the payment provider supports it, an eligible dispute opened before the displayed release deadline can pause normal release while the issue is reviewed. A party should not open a dispute solely to delay money after receiving conforming work or a delivered session.
Depending on the facts and provider capabilities, the platform payment outcome can include full payout to the payee, partial payout, full refund, partial refund, reschedule/revision, or keeping the payment paused for additional information.
ClockIN may use a limited set of percentage splits to make partial resolutions operationally consistent. The payment outcome is based on the available evidence and applicable transaction rules.
The poster and worker, or mentor and mentee, are responsible for the underlying work or service arrangement. ClockIN provides the platform and dispute workflow; it does not become the employer, client, contractor, mentor, mentee or guarantor merely because it helps process a payment dispute.
An internal ClockIN decision determines only how the supported platform payment should be handled under these rules. It does not decide every possible legal claim, professional-negligence allegation, intellectual-property dispute, fraud allegation or consequential loss between the parties.
ClockIN may decline to decide the underlying merits of a dispute involving substantial damages, alleged criminal conduct, complex ownership or IP questions, professional liability, regulatory issues, threats, fraud requiring external investigation, or another matter that cannot reasonably be resolved from the platform transaction record.
In such cases ClockIN may preserve relevant records, keep or adjust payment status where law/provider rules permit, cooperate with lawful requests, and direct the parties to pursue available external remedies. This does not remove rights or liabilities that applicable law says cannot be limited.
To the maximum extent permitted by applicable law, ClockIN is not responsible for losses caused by another user's work quality, advice, non-performance, unlawful conduct, misrepresentation, infringement, missed commercial opportunity or off-platform conduct merely because the parties met or transacted through ClockIN.
Nothing in this policy excludes liability or consumer rights that cannot lawfully be excluded. The broader limitation-of-liability and indemnity framework in the Terms of Service also applies.
During a dispute, ClockIN may preserve transaction records longer than the normal product lifecycle where reasonably necessary for payment processing, fraud prevention, legal compliance or dispute handling.