Employer description & source details
Cash Allocation and Receipt Processing Review daily bank statements and identify incoming customer payments. Accurately allocate customer receipts against outstanding invoices within the ERP system. Investigate unidentified receipts and coordinate with customers and internal stakeholders to ensure timely allocation. Reconcile unapplied cash, advance payments, and customer account balances. Maintain accurate and fully reconciled customer ledgers. Conduct proactive collection activities through telephone, email, customer portals, and customer meetings. Contact customers before invoice due dates to secure timely payments. Follow up on overdue invoices according to collection procedures. Obtain firm payment commitments and track expected collection dates. Negotiate payment plans within delegated authority while maintaining customer relationships. Support the recovery of long-outstanding balances and high-risk receivables. Review AR aging reports and identify overdue, disputed, and high-risk accounts. Monitor customer balances against approved credit limits and payment terms. Identify customers approaching or exceeding credit limits and escalate concerns promptly. Review customer payment trends and highlight deteriorating payment behavior. Support monthly DSO and overdue reduction targets. Collection Documentation and System Updates Maintain accurate records of collection activities in ERP and collection tracking systems. Record customer discussions, payment promises, disputes, escalation actions, and collection outcomes. Maintain complete audit trails and supporting documentation for management reviews and audits. Issue statements of account to customers regularly. Send payment reminders, follow-up notices, and overdue collection letters in line with company procedures. Esc
Extracted skills: excel, power bi, sales, finance, operations