Employer description & source details
Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes. Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products. Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance. Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders. Identify unusual merchant behaviors using Merchant Category Codes (MCCs), velocity checks, and transaction anomalies. Identify and manage Compromised Cards scenarios through data analysis and alert trends. Recommend card-blocking or merchant suspension actions where necessary. Document investigation findings accurately within the case management system. Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met. Maintain thorough records of evidence, decision-making rationale, and case progression steps. Ensure timely closure of assigned cases while meeting quality and compliance expectations. Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information. Communicate professionally with merchants when clarification or additional data is required. Provide clear explanations and support to cardholders regarding fraud concerns or next steps. Ensure adherence to internal fraud risk policies, card network rules, and regulatory guidelines. Stay updated on fraud trends and emerging threats in the digital payments ecosystem. Actively identify gaps, inefficiencies, and opportunities within current workflows. Provide process improvement suggestions to enhance fraud detection accuracy, reduce false positives, and improve customer
Extracted skills: data analysis, excel, tableau, operations