Employer description & source details
While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA) Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team Supports scheduling coordination and helps ensures accuracy of scheduled member visits Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects Also assists with and completes medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and other non-clinical triaging Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail May support pilots and efforts at a high-level and help identify impact(s) related to changes Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team) May include member outreach to help complete med entry and capture missing information Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters May help initiate medication refill requests Assists RN in coordinating and completing on-boarding tasks Participates in team huddles, care management planning and operations meetings Participates in continuous process improvement activities and initiatives May help close loop regar
Extracted skills: operations