Employer description & source details
As the Policy Administration Manager, you will lead and inspire a team of Policy Administration specialists, driving the development of scalable and effective procedures. You will be instrumental in building an outstanding team culture, fostering an environment where team members can thrive and excel. The ideal candidate is passionate about process improvement, enjoys tackling complex operational challenges, and is committed to nurturing talent and delivering exceptional results. You will play a key role in helping Ethos service and administer a multi-product offering by creating efficient processes and collaborating across departments to achieve business goals. Lead and manage day-to-day operations of the Policy Administration team, providing guidance and support to ensure smooth functioning Inspire and motivate the team by leading regular meetings, managing escalations, and delegating tasks effectively Oversee resource management, including scheduling and team rotations, to ensure optimal staffing levels Develop and implement customer support and policy servicing procedures, policies, and standards to deliver outstanding service Collaborate with leadership to set relevant goals and objectives, working closely with the team to consistently achieve them Monitor key metrics and prepare comprehensive reports, including data analysis and weekly updates Serve as a liaison between Policy Administration and other cross-functional teams such as Sales and Underwriting, ensuring clear communication and collaboration Recruit, hire, mentor, and develop team members, creating opportunities for growth and advancement Foster a positive work environment and team culture where employees feel valued and motivated to excel 5+ years in operations, customer support, customer success, or a
Extracted skills: data analysis, excel, sales, customer success, operations