Employer description & source details
Smartstream Technologies is seeking a transformational leader to take on the newly created role of Global Head of Professional Services. This is a senior, commercially accountable position that will define how Professional Services operates across Smartstream’s Smart Reconciliations product suite — comprising Smart Reconciliations Premium, Smart Reconciliations Corona, and AIR. Based in India and leading a globally distributed team through four regional heads, the successful candidate will drive a fundamental shift in the way the function delivers value: harnessing AI-enabled tooling and modern delivery practices to raise productivity, shorten time-to-value for customers, and underpin sustainable commercial growth. This is a rare opportunity to shape the future of Professional Services at one of the most established names in financial technology operations — with full P&L ownership and a mandate to innovate. · Define and execute the global Professional Services strategy, aligned to Smartstream’s growth objectives across the Smart Reconciliations product portfolio. · Lead a programme of transformational change across the function, with AI-driven automation and tooling at its core, to materially improve delivery efficiency and scalability. · Build a culture of continuous improvement, data-driven decision-making, and customer-centricity across all regions. · Act as a senior management sponsor for key strategic customer engagements and escalations. · Own and deliver bookings, revenue, and gross margin targets for the Professional Services practice globally. · Partner with Sales and Pre-Sales to shape commercial propositions, statements of work, and pricing strategy. · Drive cross-sell and upsell opportunities within the existing customer base in close collaboration with Acc
Extracted skills: go, sales, finance, operations, product management