Employer description & source details
Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability Build trusted relationships with client and, where applicable, consultant stakeholders, aligning on goals and KPIs Develop deep expertise in Twin’s programs, operations, and growth strategies to advise clients effectively Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction Prepare and deliver client reporting, including ROI analysis and business reviews built on scalable templates and tailored to each client’s objectives Proactively monitor client health and mitigate risks to satisfaction and retention, using data and health signals to decide where to focus your time Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions Lead strategies that maximize program adoption and member engagement Use data insights to refine client strategy and improve outcomes Partner with Marketing to create lifecycle campaigns that move members from registration to activation and to create client-facing materials and success stories Support and host client webinars, one-to-many programs, and special initiatives to build engagement and community Manage the full renewal lifecycle for your portfolio, ensuring timely, successful outcomes and attainment of your renewal quota Identify, pursue, and close expansion and upsell opportunities to achieve your upsell quota Surface risks to renewal or growth early and partner cross-functionally to resolve them Maintain accurate, up-to-date pipeline and forecast data in Salesforce so renewals and expansions are visible and predictable Serve as the central contact for client escalations, coordinating resolution across Implementation, Cli
Extracted skills: operations