Employer description & source details
The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed. Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines. Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities. Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs
Extracted skills: excel, sales, customer success, project management