$90,000 - $120,000.
Employer description & source details
The successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires deep hands-on experience with PCB design, electronic product development workflows, and Altium products. Working knowledge of enterprise systems, PLM integrations, authentication technologies, and related infrastructure is also highly valued. Support the entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation. Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams. Maintain a high level of knowledge and professionalism Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred. 6+ years of experience in PCB design, electronic product development, EDA software support, or closely related engineering environments. Previous Experience in Technical Support role preferred Experience with Complex PCB Simulation/Signal Integrity/Analysis is a plus Experience in technical demonstrations and presenting training materials Demonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, authentication systems, and related customer environments.
Extracted skills: product management