Employer description & source details
Hardware Deployment: Install, configure and provision new computers in the FAB in accordance with established standards and best practices. Cleanroom Compliance: Maintain, upgrade and troubleshoot IT hardware (desktops, terminals, printers, scanning devices, and HMIs) within cleanroom environments while adhering to strict contamination, safety and gowning protocols Critical Incident Response: Provide immediate, high-priority troubleshooting for production-critical systems to ensure uninterrupted 24/7 assembly line and wafer-processing operations. ITIL Service Operations: Manage incidents, service requests and hardware lifecycle tickets using ITSM platforms like Jira Service Management, ServiceNow or Remedy Asset Tracking: Maintain accurate IT inventory and hardware lifecycle records for all endpoints deployed across the cleanroom and sub-fab areas. Server Operations: Monitor server performance, capacity and health; ensure uptime, availability, and optimal performance. Associate degree in Computer Science, Information Technology or a related field; equivalent experience may be considered. Experience (1+ years) in systems support, IT operations or manufacturing IT environments. Strong ability to communicate and explain technical issues to process engineers, cleanroom operators and non-technical business stakeholders. Experience with ITIL frameworks and incident, problem and change management processes. Strong IT troubleshooting and problem-solving skills. Ability to multitask and work effectively under pressure. Knowledge of manufacturing processes and operations. Strong analytical skills and attention to detail. Effective written and verbal communication skills. Ability to work independently and collaboratively. Strong sense of ownership and accountability. This role wil
Extracted skills: operations