Employer description & source details
The Assistant Manager – P&C Solutions Team is responsible for leading a team of HR Operations professionals to deliver high-quality, end-to-end employee lifecycle services across multiple countries. The role focuses on driving operational excellence, ensuring SLA and KPI adherence, coaching high-performing teams, supporting process improvements, and partnering with stakeholders to deliver a seamless employee experience while ensuring compliance with global standards and local regulations. Lead HR Operations: Manage day-to-day delivery of end-to-end HR services, ensuring adherence to SLAs, KPIs, quality standards, and compliance requirements. People Leadership: Lead, coach, and develop a team of Team Leaders and HR Specialists, driving performance, engagement, capability building, and succession planning. Stakeholder Management: Partner with HR Business Partners, Centers of Excellence, and regional stakeholders to resolve operational issues and deliver exceptional employee experience. Operational Excellence: Drive continuous improvement initiatives, standardize processes, monitor service performance, and support automation and digital transformation projects. Governance & Compliance: Ensure data accuracy, policy adherence, audit readiness, labor law compliance, and effective risk management across HR operations. Performance Management: Track service metrics, identify trends, and drive corrective actions to achieve SLA, KPI, quality, and productivity targets Knowledge & Capability Development: Maintain process documentation and drive training, cross-skilling, and capability building across the team. Change & Transformation Support: Support HR transitions, system implementations, and process transformation initiatives to ensure smooth adoption and operational stability. Ba
Extracted skills: operations