Employer description & source details
Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, ongoing skill development, and process optimisation. Collaborate with product teams to develop materials and sessions that enhance product knowledge and ensure alignment with current offerings. Create, maintain, and update a library of resources, including sales scripts, objection handling guides, playbooks, and reference documents. Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies. Deliver engaging, interactive training sessions for new hires and experienced team members, covering sales techniques, product knowledge, and compliance. Support new agents from their initial onboarding and training to passing them into their product area, ready to drive and perform in their team. Partner with sales leaders to identify skill gaps and tailor training programs to address them effectively. Develop e-learning modules and microlearning resources for continuous professional development. Ensure all training materials are aligned with Tide’s culture, values, and sales objectives. Partner with the QA team to develop and implement robust quality monitoring frameworks. Analyze sales performance data and call recordings to identify trends, opportunities, and areas for improvement. Provide actionable feedback to team members to refine their approach, improve conversion rates, and enhance member experiences. Track and report on quality assurance metrics and make recommendations for improvements to processes and KPIs. Proven experience in sales enablement, training, or a related role within a fast-paced sales environment. Strong knowledge of sales strategies, techniques, and CRM tools. Experience in quality assurance frameworks and perf
Extracted skills: sales