Employer description & source details
Operational Quality: Take responsibility for the "live" operational quality of replay deliverables. Verify system readiness for every assigned sporting event and ensure all system workflows are strictly followed while corresponding directly with onsite personnel. Documentation & Training: Produce thorough documentation for (and assist in delivering) training programs for college replay staff, including both onsite technicians and the Birmingham team (in alignment with Service Ops). Workflow Refinement: Create and refine comprehensive documentation for operational workflows, including checklists, post-event reporting, and disaster recovery protocols. Process Improvement: Continuously challenge existing processes to identify operational gaps and inefficiencies. Hardware Monitoring: Partner with the Atlanta Project Team to monitor system performance and ensure any hardware anomalies or quirks are addressed in a timely manner with a definitive rectification plan. First-Line Issue Resolution: Act as the first level of resolution for operational software issues and challenges before escalating to the Tech Ops engineering teams. Software Feedback: Provide constructive feedback on software functionality, UI, and general ease of use from an end-user standpoint to help drive development. Because this position is incredibly versatile, there is no "typical day in the life." Instead, your schedule will adapt to the sporting calendar, shifting between fast-paced live event support on game days and structured project collaboration mid-week. Event Readiness: Your primary role will be to ensure the quality of assigned events are operationally sound from pre-game, in-game, and post-game checklists. Primary Contact: You will be the main point of contact for on-site personnel if remote ass
Extracted skills: operations