Employer description & source details
Pillar Properties is looking for an organized, customer-focused Enhanced Services Specialist II to support its property management operations remotely. In this role, you will be the first point of contact for prospective residents and current tenants, helping answer questions, coordinate property tours, manage follow-ups, and support leasing and resident service processes. You will work closely with onsite property teams and internal departments to ensure timely communication, accurate documentation, and a smooth experience for prospects and residents. The ideal candidate has excellent written and verbal English, strong attention to detail, and the ability to manage multiple priorities independently in a remote environment. Customer Communication: Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels with timely, accurate, and professional communication. Lead Management: Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours. Resident Support: Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues to the appropriate team. CRM Management: Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities. Leasing and Application Support: Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation. Communication Quality: Use approved templates and brand guidelines while ensuring all customer-facing communication is clear, accurate, and grammatically correct. Operational Support: Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and coordi
Extracted skills: operations