Employer description & source details
Support execution of CMDB and HAM processes, ensuring adherence to defined standards and governance. Maintain CMDB data accuracy, completeness, and integrity through validation and reconciliation activities. Support hardware asset lifecycle activities including procurement, deployment, tracking, and disposal. Assist in software asset tracking and alignment with SAM requirements. Monitor and report on CMDB and HAM KPIs, trends, and data quality metrics. Identify data discrepancies, compliance gaps, and support remediation efforts. Ensure alignment between CMDB, HAM, Incident, Change, Release, and Problem processes. Support audit activities, including data certification and physical inventory validation. Work with ServiceNow teams to support discovery, automation, and reporting enhancements. Assist in maintaining documentation, standards, and process artifacts. Highlight gaps or areas where improvement or automation are possible. Strong knowledge of CMDB and Hardware Asset Management concepts within ITIL frameworks. Hands-on experience with ServiceNow CMDB and HAM modules. Understanding of data governance, data quality, and configuration management principles. Strong analytical and problem-solving skills with attention to detail. Ability to manage data accuracy in complex environments. Strong communication and coordination skills. Able to enforce governing policies and / or escalate when necessary. Able to manage and organize audits and audit requirements. Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience. 6+ years of experience with CMDB & HAM processes in an enterprise ITIL-based or equivalent IT Service Management processes 8+ years of hands-on experience with ServiceNow in an enterprise environment. ITI