Employer description & source details
The Experience Associate (Doll Hair Stylist) creates memorable experiences for American Girl guests and their families by delivering engaging, personalized doll salon services. This role combines doll hairstyling expertise, product knowledge, and exceptional guest service to support guest satisfaction and sales opportunities. Through collaboration, attention to quality and safety standards, and support of daily salon operations, the Experience Associate contributes to the overall success of the American Girl retail experience. Deliver exceptional guest service by proactively engaging guests, understanding their needs, and creating welcoming, memorable experiences that reflect American Girl’s service standards. Perform doll hairstyling services according to company standards, demonstrating proper doll hair and skin care techniques to educate guests and ensure consistent service quality. Perform ear piercing services for girls and dolls upon completion of required training and certification, following established procedures, completing required documentation, and communicating aftercare instructions to guests. Recommend salon services, complementary products, and current promotions by sharing product knowledge and identifying opportunities to enhance the guest experience and support sales. Support daily salon operations by maintaining an organized and well-stocked service area, monitoring salon supplies, and communicating inventory replenishment needs to management. Participate in salon events, hairstyling demonstrations, Doll Hair and Manicure Day activities, and private birthday parties to create engaging experiences for guests and families. Collaborate with team members to maintain a positive work environment, assist with training new associates, and support other area
Extracted skills: sales, recruiting, operations