Employer description & source details
Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines. Coordinate cross-functional teams to keep projects moving and resolve blockers. Track and report project status, risks, and outcomes to CS leadership and stakeholders. Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results. Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes. Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs) Familiarity with email and collaboration tools (Gmail, Google Workspace) Strong verbal and written communication, including executive-level updates Organized and able to manage multiple projects independently Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority Proactive and adaptable in a fast-paced environment Interest in cybersecurity, SaaS, or customer-facing roles Exposure to CRM tools (e.g., Salesforce) Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships) Proven record of managing multiple projects with competing priorities We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .
Extracted skills: artificial intelligence, excel, sales, customer success, cybersecurity, security