Employer description & source details
Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval. Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment. Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information. Ensure clear, timely handoffs between GTM, Deal Desk, and EPM. Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details. Establish standards for data entry, documentation, and operational hygiene. Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics. Identify process trends, bottlenecks, and gaps; recommend efficiency improvements. Develop and maintain process documentation, workflows, and operational playbooks. Help establish clear ownership, SLAs, and operating standards across the workflow. Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow. 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles. Experience working with CRM and business operations systems. Strong analytical and organizational skills with exceptional attention to detail. Comfortable working across multiple teams and managing processes with numerous stakeholders. Strong skills in building automations and working with multiple AI tools Ability to identify inconsistencies, investigate root causes, and drive issues to resolution. Strong written and verbal communication skills. Process oriented but being able to convert
Extracted skills: sales, security, operations