Employer description & source details
· Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). · Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager. · Support onboarding, training, and development of new associates. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. · Support the achievement of store sales goals through effective customer engagement and team motivation. · Maximize selling opportunities by identifying customer needs and offering relevant solutions. · Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. · Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards. · Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests). · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to
Extracted skills: go, sales, operations