Employer description & source details
The Product Enablement Specialist II independently manages White Label Mobile Apps throughout the full app lifecycle and handles more complex customer, submission, and technical scenarios. This role requires deeper knowledge of Apple and Google requirements, strong troubleshooting capabilities, and the ability to resolve issues with limited supervision. Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates. Prepare, submit, and manage apps across the Apple App Store and Google Play Store. Investigate and resolve Apple and Google app rejections. Troubleshoot developer account, build, submission, metadata, configuration, and access issues. Identify apps that are stuck and proactively determine the next required action. Handle complex customer cases and conduct troubleshooting calls when necessary. Guide agency owners through Apple Developer and Google Play Console requirements. Coordinate technical escalations with Product and Engineering teams. Document new rejection scenarios and resolutions for team use. Support PES I specialists with process and troubleshooting questions. Identify recurring operational issues and recommend improvements. Maintain SLA compliance and accurate reporting across assigned apps. Working knowledge of Apple Developer, App Store Connect, Google Play Console, and mobile app submission processes. Experience troubleshooting Apple and Google app review rejections and submission blockers. Understanding of Bundle IDs, App IDs, certificates, provisioning concepts, API keys, and push notification configuration. Ability to manage developer account access, permissions, agreements, verification, and app transfers. Working knowledge of APNs/Firebase or similar mobile notification services. Intermediat
Extracted skills: excel, operations