Employer description & source details
As an Order Management Specialist, Returns, you will support the returns process by ensuring requests are accurately reviewed, processed, and resolved in a timely manner. You will help maintain operational accuracy, identify process improvements, and resolve complex issues across Order Management, Finance, Sales, Support, and other teams. This is a hybrid role based in Islamabad only. Manage return requests from initiation through resolution, ensuring accurate documentation and timely completion. Review customer accounts, orders, invoices, and related records to validate return eligibility and required actions. Coordinate with internal teams to resolve return-related issues, exceptions, credits, replacements, and account updates. Maintain accurate records in relevant business systems and ensure transactions follow established policies and controls. Monitor return activity and operational metrics to identify trends, risks, and opportunities for improvement. Investigate root causes of recurring issues and recommend process improvements that increase efficiency and customer satisfaction. Prepare reporting and analysis to support operational reviews and informed decision-making. 0 - 1 year of experience in order management, returns operations, billing, collections, or a related business operations function. Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory. Experience managing transaction-based workflows in a high-volume environment with strong attention to detail. Familiarity with CRM, ERP, billing, or order management systems. Strong analytical and problem-solving skills, with the ability to investigate discrepancies and recommend appropriate resolutions. Proficiency in Microsoft Excel or Google Sheets for maintaining records and analyzin
Extracted skills: excel, sales, finance, operations