Employer description & source details
There are early foundations in place, but much of the long-term system still needs to be built — from maturing key metrics that matter, the cadences that drive decisions, the playbooks that scale. This is a rare chance to build that system from the ground up and shape how a fast-growing, high-stakes function runs for years to come. This person will be a strategic thought partner and hands-on operator who is equally comfortable thinking big-picture with senior leadership and getting into the weeds to build the systems, models, and processes that let the org run on real data. They'll work cross-functionally with RevOps, GTM, and Finance to bring ideas to life quickly and iterate as the business evolves. Establish key metrics and compensation models Evaluate performance of the business, drivers and trends, and guide targeted action plans Build, refine and optimize headcount and capacity models to ensure we make the right investments Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right service model that ultimately leads to revenue growth Build and operationalize frameworks such as health signals, customer maturity models and corresponding playbooks that drive usage and growth Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making Serve as a trusted advisor to the leadership team; You can think big picture and also lean in to figure out how to get things done iteratively Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve to
Extracted skills: go, sales, customer success, finance, operations, project management