Employer description & source details
Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity. Build and maintain trusted, strategic relationships with executive, HR, benefits, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success. Navigate complex enterprise organizations and align internally divergent stakeholder priorities within those organizations. Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client. Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction. Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals. Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success. Drive momentum and decision-making with clients who default to caution or delay, without damaging the relationship, proactively bringing recommendations and next steps rather than waiting for the client to initiate. Influence adoption across multidisciplinary stakeholder groups by aligning HR, benefits, clinical, operational, financial, and member experience objectives. Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and reference opportunities. Develop and execute strategies that maximize program adoption, stakeholder engagement, and member participation to achieve meaningful, measurable outcomes. Use data and perfor
Extracted skills: recruiting, operations