Employer description & source details
As a Recoveries Analyst, you’ll be working within Tide’s Financial Crime Operations team, supporting APP fraud recovery activities for both victim and perpetrator cases. You will play a key role in maximising recovery opportunities by investigating fraudulent transactions, engaging with sending and receiving financial institutions, and ensuring adherence to industry regulations and best practices. To succeed in this role, you'll need strong investigative skills, attention to detail, and the ability to make sound decisions in a fast-paced environment. You will work closely with internal stakeholders and external financial institutions to identify recovery opportunities, track recovery outcomes, and support the prevention of financial crime. Strong communication skills are essential, as you'll be responsible for managing stakeholder relationships, responding to queries, and ensuring timely action on recovery requests. Your interpersonal skills and collaborative approach will be crucial when working across multiple teams and external partners. Flexibility to work shifts in a 24/7 operational environment, including weekends and public holidays on a rotational basis, is required. Managing APP fraud recovery cases from initiation through to resolution. Investigating victim and perpetrator accounts to identify and maximise recovery opportunities. Raising, tracking, and responding to recovery requests with sending and receiving financial institutions. Reviewing account activity, transaction data, and supporting evidence to establish recovery eligibility and outcomes. Liaising with external banks, payment service providers, and industry partners regarding APP fraud recovery efforts. Ensuring all recovery actions are completed within regulatory, scheme, and internal service level
Extracted skills: operations