Employer description & source details
Here at Tide, we are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud. We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud. This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You’ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members., You’ll do this through monitoring transactions and behaviours across our member base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to Tide, and let our members get back to doing what they love. As an Analyst in Alert Review, Fraud you’ll be: Analysing transactions across a variety of payment types and products, looking for signs of Fraud Confident in calling out potential efficiencies in our tools and processes used for transaction analysis Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation Managing your own case load to meet performance targets Consistently reaching the targets for Productivity and Quality Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met. Maintain thorough records of evidence, decision-making rationale, and case progression steps. Make recommendations for process improvements to prevent future occurrences of fraud Establish good relationships with various departments throughout Tide to ensure good operational synergy Analysing transactions across a variety of payment types and products, looking