Employer description & source details
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Review internal knowledge to stay current on industry shifts and standards. Assist your manager in process improvements by surfacing customer pain points to assist in process improvement. This position will also require supporting our customers on holidays to ensure that our customer’s needs are met. Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 2+ years of Technical Support Experience or similar relevant experience. Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus. A good understanding of Object-Oriented Programming (OOP) concepts. Basic understanding of SQL and query-writing skills. Good understanding of APIs, HTTP Protocol, and RESTful services. Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Experience troubleshooting S
Extracted skills: javascript, node.js, python, java, c#, sql, artificial intelligence, recruiting