Employer description & source details
Manage incoming reservation enquiries via phone and email with professionalism and warmth Convert enquiries into confirmed bookings through effective communication and sales techniques Provide accurate information on accommodation, resort facilities, packages, and experiences Identify opportunities to upsell and enhance the guest stay Maintain accurate guest details, reservations, and booking information Assist guests with queries and provide solutions that create positive outcomes Monitor availability, rates, and booking opportunities to support revenue performance Work collaboratively with Front Office, Sales, and wider hotel teams to deliver a seamless guest journey Previous experience in hotel reservations or a similar hospitality role Strong understanding of guest service and the accommodation booking process Experience using Opera Cloud (advantageous) Confident communication skills with a genuine passion for connecting with guests Strong attention to detail and the ability to manage multiple priorities A proactive approach with the ability to identify sales opportunities Ability to work independently while contributing positively within a team environment Flexibility to work casual shifts across the week, including weekends and public holidays as required Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless. Access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recr
Extracted skills: sales