Employer description & source details
Build new features and fix bugs in Stytch and Twilio products. Serve as a technical resource for customers when they have questions about our product. Improve documentation and processes for internal and external stakeholders. Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! A genuine drive to understand customer needs and concerns. Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes. Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role. Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase. Familiarity with modern web services and APIs. Demonstrated ability to communicate credibly and effectively at all levels. Experience with authentication protocols (SAML/OAuth), MFA, IdP. Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc. Direct experience working on a dedicated software development or product team. This role will be remote and must be willing to work East Coast business hours. It is not eligible to be hired in CT, NJ, NY, PA at this time. Ability to work non-standard, on-call rotation weekend and holiday hours. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel
Extracted skills: artificial intelligence, customer success, recruiting