Employer description & source details
Own the day-to-day performance management and control tower operations for the E-Pump network, ensuring timely identification of issues, detailed root-cause analysis, and closure through strong stakeholder management and performance cadence. Performance Monitoring: Track key operational and network performance metrics and identify gaps proactively. RCA & Corrective Actions: Conduct detailed Root Cause Analysis (RCA) for performance deviations and drive corrective actions to closure. Performance Cadence: Establish and drive regular performance reviews, dashboards, and action-oriented operating cadences. Stakeholder Management: Coordinate with Business, Operations, Expansion, Asset, Power, and other teams to resolve issues and improve performance. Issue Escalation & Closure: Identify critical issues, escalate appropriately, and ensure timely resolution with clear ownership. Reporting & Insights: Build performance dashboards and provide actionable insights to leadership. Performance improvement | RCA quality & closure | Issue resolution TAT | Action closure rate | Cadence adherence | Stakeholder responsiveness 3–5 years of experience in operations, business analytics, control tower, project management, or performance management. Strong analytical and problem-solving skills with the ability to perform detailed RCA. Excellent stakeholder management and communication skills. Strong ownership, execution orientation, and ability to drive performance through a structured operating cadence.
Extracted skills: operations, project management