Employer description & source details
Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities Coordinate with SMB CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities Negotiate with customers on opportunities to prevent churn and secure optimal terms Employ pricing strategies that meet the Company’s standards, policies, and procedures Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with the VP Customer Success to review Meet and exceed booking targets and quotas Maintain and enforce impeccable administration of opportunities in the Company’s CRM Develop and groom a high performing CS SMB Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions Serve as a management escalation point and assist CS SMB Renewal Specialists with tags Promote referrals for new business sales Communicate effectively with your CS SMB Renewal Specialists to ensure that all policies and procedures are well understood Work closely with the VP Customer Success To develop and manage coaching plans for CS SMB Renewal Specialists that are underperforming and need improvement Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight Experience with MS Office (Word and Excel) Exper
Extracted skills: artificial intelligence, excel, sales, customer success, security