Employer description & source details
Manage day-to-day order management activities to ensure opportunities are converted to revenue efficiently and accurately. Review and approve sales opportunities submitted through the gatekeeper process, ensuring completeness and compliance with company guidelines. Support order processing activities within CRM and ERP platforms. Partner with Sales teams to guide them through order submission requirements and improve first-time-right order quality. Manage purchase order (PO) validation, tracking, and related customer documentation requirements. Process requests related to customer account creation, maintenance, modifications, and account block/unblock activities. Resolve order-related inquiries within established service level agreements (SLAs). Identify process gaps and recommend improvements to enhance operational efficiency and customer experience. Support the integration and optimization of CRM and Finance systems to improve transaction accuracy and processing speed. Ensure adherence to company policies, revenue recognition requirements, and internal business controls. Support internal and external audit activities, including statutory and compliance audits, in accordance with global and regional standards. Maintain accurate documentation and records related to order management activities. Collaborate closely with Sales, Finance, Customer Success, Legal, and other business partners to resolve operational issues. Effectively communicate order status, risks, and escalations to stakeholders and leadership. Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining service quality. Bachelor's degree in Business Administration, Finance, Commerce, or a related field. 2-4 years of experience in Order Management, Quote-to-Cash (QTC), Sale
Extracted skills: artificial intelligence, excel, sales, customer success, finance, operations