Employer description & source details
Deep healthcare market research experience, with a track record of leading client delivery, project management and sampling operations. 15+ years in market research delivery or research operations, including 10+ years leading delivery teams across geographies and time zones for global clients. Strong command of quantitative and qualitative delivery, including healthcare audience recruitment, feasibility, fieldwork and quality control. Proven ability to build teams, implement training programs and standardise processes in a scaling environment. Strong financial acumen: comfortable owning delivery budgets, margin drivers and operational performance. Credibility with senior clients, calm leadership through escalations, and a strong partnership approach with commercial teams. Working knowledge of survey programming workflows and the ability to lead a technical functional leader; direct leadership of a programming team is a plus. A practical operator who turns strategy into clear plans, uses data to make decisions and brings people along through change. Ability to work from our Bengaluru office at least 2 days per week and travel occasionally to other cities with India. Expect travel once per year to the USA and EU. Ability to work until 11:30pm IST or later 2-3 nights per week, in order to collaborate with the teams in the US and Europe. Comfort in leading a team of people who work across 2-3 shifts, covering IST, EU and USA hours. Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.
Extracted skills: finance, operations, project management