Employer description & source details
Support TVP customers through responding to customer inquiries across multiple brands while maintaining each brand's policies, tone, and communication standards. Write clear, accurate, empathetic, thoughtful and professional customer responses. Handle operational tasks related to customer service, including refunds, return labels, order updates, returns, and inventory adjustments. Use Shopify to review and manage customer and order information. Use Google Sheets to maintain trackers, organize data, reconcile information, and manage operational workflows. Track and resolve returns, backorders, fulfillment errors, stock shortages, shipping issues, and other customer-related operational issues. Work across inventory, order management, shipping, and project management systems. Investigate issues thoroughly, identify root causes, and escalate when necessary. Manage multiple priorities while maintaining accuracy and following tasks through to completion. Identify recurring issues or process gaps and contribute to improving workflows. At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role, preferably in retail or e-commerce. Excellent written communication skills, with strong grammar, clarity, and the ability to adapt tone across different brands. Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred. Exceptional attention to detail and the ability to identify inconsistencies and errors. Strong working knowledge of Google Sheets, including filters, sorting, shared trackers,and basic formulas. Previous experience working with a U.S. based/international company and U.S./international customers. Ability to manage multiple priorities in
Extracted skills: security, operations, project management