$90,000 - $120,000.
Employer description & source details
As the Policy Operations Manager at Ethos, you will lead a dynamic team and be at the forefront of transforming our technology and processes to enhance the customer experience. You will oversee the day-to-day operations of the Policy Administration team while also driving process innovation to improve policy holder experiences. The ideal candidate is a people-centric leader who is passionate about process improvement and has a knack for solving complex operational challenges. You will play a pivotal role in administering a multi-product offering, ensuring efficient processes, and fostering an outstanding team culture. This role requires collaboration with cross-functional stakeholders, including product, engineering, compliance, and carrier partners, to ensure seamless operations and deliver exceptional customer experiences. Identify opportunities for process improvement and innovation, working with business partners to enhance process performance and develop new workflows Lead and manage day-to-day operations of the Policy Administration team, providing guidance and support to ensure smooth functioning Inspire and motivate the team by leading regular meetings, managing escalations, and effectively delegating tasks Oversee resource management, including scheduling and team rotations, to maintain optimal staffing levels Develop and implement customer support and policy servicing procedures, policies, and standards to ensure outstanding service delivery Collaborate with leadership to set relevant goals and objectives, working closely with the team to consistently achieve them Monitor key metrics, prepare comprehensive reports, and perform data analysis to inform decisions and track progress Serve as a liaison between Policy Administration and other cross-functional teams,
Extracted skills: data analysis, sales, customer success, operations