Employer description & source details
We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will help advance our Digital-First strategy. Serving as a subject matter expert across a high volume of accounts, you will build deep knowledge of your assigned region, analyzing retention trends and uncovering new ways to add value. You will drive customer outcome strategies using scalable digital channels, automated health-score triggers, and 1:many outreach, stepping in as the human-in-the-loop when judgment or nuance is needed to define the next best action. Because this role is still evolving, we seek an entrepreneurial self-starter who is curious, driven, and excited to take initiative, and who uses AI hands-on to accelerate their work, conduct research, and manage programmes while understanding its limitations. Cross-functional partnership is central to this role: you will build a deep understanding of the priorities, programmes, and customer work underway across Sales and partner teams, then use that context to shape Digital Customer Success so our solutions connect with and complement existing efforts rather than being built in silos. Our ideal candidate thrives in dynamic environments, is passionate and knowledgeable about AI, and brings strong analytical skills paired with a deep, customer-centric mindset. You are: AI-Native & Hands-On: Genuinely excited and knowledgeable about AI, and you use it in your day-to-day work, building your own dashboards, running your own research, and managing your own programmes rather than waiting on others to build the tooling for you Curious & Driven: Self-directed, endlessly c
Extracted skills: mongodb, aws, sales, customer success