Employer description & source details
We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas. As a Senior IT Support Engineer, you will go beyond standard day-to-day user support. While ensuring both local and global employees across all offices receive prompt, high-touch assistance for hardware and software issues, you will primarily drive advanced L2/L3 technical escalations, manage device management platforms (MDM), lead strategic infrastructure projects, and automate operational workflows. You will play a crucial role in maintaining high security standards, mentoring junior team members, and ensuring our technological infrastructure seamlessly scales with our business growth. To ensure success, you should bring deep enterprise IT experience, advanced system administration skills, and strong project management capabilities. Excellent troubleshooting abilities and high-level interpersonal communication are essential, as you will build strong relationships across our global business units while optimizing IT processes for scale. Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments. Administer and optimize management platforms, including Google Workspace,Okta, Jira Jamf Pro, and Microsoft Intune. Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions. Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across al
Extracted skills: python, go, azure, security, operations, project management