Employer description & source details
· Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution. · Work with store leadership to increase foot traffic and store engagement through cooking classes and private events. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor. · Oversees, addresses, and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty. · Drive sales growth by developing and implementing strategies to enhance the culinary and retail business. · Analyze key performance metrics daily and leverage insights to optimize store performance. · Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Go
Extracted skills: go, sales, operations