Employer description & source details
The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency. Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement. Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support. Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively. Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge. Validate workflows with peers and identify patterns in customer feedback to inform internal discussions. Take ownership of ensuring customers understand key features and benefits aligned with their goals. Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT. Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues. Ability to adapt to change and remain flexible in a dynamic work environment Excellent english communication skills, both written and verbal, with an empathetic approach. Proficiency with support tools, including live chat and ticketing systems along with process
Extracted skills: go, sales