Employer description & source details
Oscilar is looking for a Director of Technical Account Management to lead and scale a high-performing team responsible for customer success, retention, expansion, and long-term value realization. This is a hands-on leadership role for someone who leads through expertise, judgment, and example. You'll build a team of Technical Account Managers who operate as general managers of their portfolios — owning customer relationships, driving technical adoption, anticipating risks, identifying growth opportunities, and delivering measurable business outcomes. Reporting to the VP of Solutions Engineering & Customer Success, you'll set the standard for technical account ownership, serve as an executive partner to our most strategic customers, and develop the team's expertise in AI-driven risk decisioning and agentic AI. You'll also serve as a critical bridge between customers, Product, and Engineering, translating field intelligence into actionable insights that influence Oscilar's platform and product roadmap. This role sits at the intersection of technical customer success, commercial strategy, agentic AI adoption, and product innovation. We're looking for a leader who can build an exceptional team while remaining deeply connected to customers, technology, and the outcomes that matter. Lead, hire, and develop a high-performing Technical Account Management team, fostering a culture of extreme ownership, technical excellence, and customer accountability. Empower TAMs to operate as GMs of their portfolios, independently owning customer engagement from onboarding and implementation through adoption, renewal, and expansion. Own team-level performance against Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer satisfaction, product adoption, and time-to-value objectiv
Extracted skills: python, sql, aws, azure, gcp, sales, customer success, finance