Employer description & source details
Track shipments and provide timely pickup, transit, and delivery updates. Vet carriers and coordinate with drivers to ensure smooth shipment execution. Maintain accurate TMS records, shipment documents, and PODs. Proactively resolve delays, carrier issues, and delivery exceptions. Manage customer communications and support weekend operations. Prepare competitive freight quotes and research market rates using DAT and Truckstop. Source qualified US carriers and negotiate competitive rates. Manage load coverage, carrier changes, and freight pricing. Develop knowledge of profit margins and specialized freight types. Manage existing customer accounts from quoting through final delivery as responsibilities expand. Build strong customer and carrier relationships. Grow shipment volume, maintain account records, and drive customer retention. Fluent professional English and Spanish, both written and spoken. Excellent verbal communication skills and confidence speaking on the phone. Strong organizational skills and exceptional attention to detail. Ability to manage multiple shipments, priorities, and deadlines simultaneously. Strong problem-solving abilities and a proactive approach to challenges. Comfortable communicating and negotiating with freight carriers. Ability to work independently in a fast-paced, remote environment. Strong accountability, reliability, and willingness to learn. Interest in developing into a customer-facing Account Manager. 1–2 years of experience in freight brokerage, logistics coordination, dispatching, carrier sales, or transportation operations. Experience working with US freight carriers and transportation networks. Familiarity with DAT, Truckstop, or similar freight load boards. Experience using Transportation Management Systems (TMS), particularly
Extracted skills: sales, operations