Employer description & source details
We’re looking for a Benefits Operations Manager to own the delivery, optimization, and continued evolution of HighLevel’s benefits programs. Reporting to the Chief of Staff in the CPO’s Office, you’ll serve as the senior individual contributor responsible for ensuring our benefits experience is accurate, scalable, employee-centered, and operationally strong. This role goes beyond administration. You’ll own day-to-day US benefits operations while helping shape our global benefits philosophy, strengthening vendor performance, improving service delivery, and building the processes, education, and infrastructure that make benefits easier for employees to understand and use. The ideal candidate combines deep benefits expertise with strong operational judgment, a customer-first mindset, and a continuous improvement orientation. You know how to move between strategy and execution, translate complex benefits topics into clear guidance, and build systems that can scale with a fast-growing, globally distributed company. Foundational Program Execution: Own the full day-to-day administration of US health benefits including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations. Employee Benefits Support & Ticket Management: Own benefits ticket intake, resolution, escalation, and trend analysis to improve service and reduce repeat issues. Vendor & Carrier Management: Own relationships with brokers, carriers, administrators, and benefits vendors, including performance, service levels, escalations, and ongoing improvement. Global Benefits Strategy: Partner with the Chief of Staff to develop and evolve HighLevel’s global benefits philosophy, evaluating programs across countries and empl
Extracted skills: finance, operations