Employer description & source details
As an Implementation Consultant, you will handle the overall responsibility for the customer relationship by working directly with our customers to enhance their overall user experience with the OneTrust Privacy and Data Governance platform. Following the sales process, consultants become the primary customer contact responsible for building and maintain the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagements. The Implementation Consultant has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Implementation Consultant will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform. As an Implementation Consultant, you will: Monitor and analyze the customer’s adoption of our solution features and functionality to align with business needs and leadership with an understanding of their overall business needs as they relate to our products Be the customer advocate. Work closely with product and software engineering teams to represent customer issues and build out ideas and concepts highlighted during implementation to steer the OneTrust roadmap 1-3 years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives Practical experience in troubleshooting software and web services
Extracted skills: excel, sales, security, product management