Employer description & source details
Drive Immediate Value: Manage a prominent GCC, Turkey and Emerging Markets to include Africa portfolio, hitting the ground running to drive adoption, retention, expansion, and maximum ROI in equal measure. Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan. Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders — comfortably navigating the relationship-driven, protocol-conscious engagement style expected across GCC enterprise and sovereign accounts. Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities alongside proactive retention planning. Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment. Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans. Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models, integrating with existing internal governance structures where relevant, to promote long-term self-sufficiency. Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it. Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer base. Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC. Required bac
Extracted skills: artificial intelligence, sales, customer success, finance