Employer description & source details
Answer inbound calls and provide professional, empathetic customer support Accurately gather required information and enter data into dispatch systems, or perform fleet intake, gather vehicle, driver and indicant information accurately. Follow scripts, workflows, and client specific requirements Communicate clearly with customers or drivers regarding next steps, expectations and processes Escalate issues according to policy when necessary Maintain confidentiality of customer and company information Contribute to a positive team environment and uphold service standards Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business. Monday, Tuesday, Thursday, Friday, Sunday Initial training prepares new hires for a fast-paced roadside assistance environment, building confidence one day at a time for a span of a new hires first 6 weeks, under a training schedule. Training will cover call handling expectations, customer communication, dispatch processes, and how to work through real-life situations such as (but not limited to) soft services (jump start, lockout, etc.), towing requests, and escalations. The overall goal is to build confidence, strengthen problem-solving skills, and make sure each associate is ready to provide professional and efficient support from day one. REQUIREMENTS (education, prior experience, skills, key competencies, system knowledge): High level of attention to detail and problem-solving skills Ability to comfortably work in a fast paced, time sensitive environment Proficient with using a desktop computer and MS office applications Strong in