Employer description & source details
Discovery & Diagnosis: Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points. Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact. Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout. Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time. Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security. Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business. Pre-Sales Experience: 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles. Complex Service Domain Knowledge: You speak the language of Service. You have deep functional knowledge of Contact Center and Field Service use cases. You understand the nuances of triage, dispatch, parts management, and the "break-fix" lifecycle. Industry Experience (Big Plus): Experience working with customers in Manufacturing, Medical Devices,
Extracted skills: sales, security