Employer description & source details
You'll be a generalist on the post-sales Deployments team which uses Runbook's internal product stack to trains agents with real-world, operational workflows with the goal to eventually automate the core work seamlessly. This is a customer-facing role: you're the person who gets our AI product working inside a real customer's business. You’ll learn how customer workflows get done, deploy our AI agents to handle it, and keep fine-tuning until it runs reliably on its own — turning something that looks good in a demo into something the customer can count on every day. We are hiring Agent Ops Leads (new grads and early-career) and Senior Agent Ops Leads (experienced hires). If you're early in your career but obviously exceptional, apply. Make the complex simple. Real customer work is a tangle of emails, spreadsheets, document trails and legacy software. Your job is to figure out the requirements of exactly how that work actually gets done, then use AI tooling to turn it into one clean, reliable agent. You're the person who can hold a messy, real-world systems and processes in your head and engineer an agent that runs it Be a trusted advisor to your customers. Build rapport with customers and get to know how their business really works, and design how our agents fit into their day. You become the person enterprise customers lean on as a strategic partner who helps shape how they operate, not just someone who answers their questions Bring agents to autonomy. Decide the performance bar for an agent, then own getting it there. Whether the fix is sharper prompt engineering, a new SKILL.md file, a change to the process, or looping in engineering, you keep pushing until the agent runs on its own the vast majority of the time Own it end to end. From the first pilot through going li
Extracted skills: sales, finance, operations