Employer description & source details
Balto's Technical Success Specialists are at the front line of customer challenges. Specialists take a leading role in resolving, troubleshooting, and strategically following up to ensure top-tier customer success. In this role, specialists help agents at the ground floor get the most value out of Balto's proprietary AI technology. The ideal Technical Success Specialist will connect data points and identify themes of opportunity or areas for technical improvement for the product. At Balto, team members are given the time, resources, and trust to successfully troubleshoot tough technical problems and assist customers with their challenges. Troubleshoot technical issues customers run into with Balto, such as calls not being captured, missing or one-sided audio, sign-in and access errors, and app connection problems Collaborate with Customer Success Managers, Implementation Managers, and the Engineering Team to fully handle and resolve a variety of issues. Can install, update and troubleshoot desktop apps and browser extensions on Windows and macOS, including permissions, audio devices and network settings Balto is named after the historic sled dog who guided his team across Nome, Alaska, in 1925 to deliver life-saving medicine. The company name reflects this metaphor: Balto's technology guides contact center professionals to achieve conversation success by providing real-time guidance and support alongside human expertise. You will be working in the US shift timings
Extracted skills: go, sales, customer success