Employer description & source details
We are hiring a remote Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process. This is a highly consultative, customer-facing role where you'll serve as the primary point of contact for customers. You'll help clients clarify design requirements, answer questions, coordinate with internal production teams, manage timelines, and ensure orders move smoothly from concept to delivery. This role combines customer success, project coordination, pricing support, and production management , making it ideal for someone who enjoys both relationship management and operational execution. The ideal candidate is highly organized, tech-savvy, an exceptional English communicator, and comfortable managing multiple high-value customer workflows in a fast-paced environment. Manage inbound customer requests for custom jewelry pieces Serve as the primary point of contact for assigned accounts Communicate directly with customers via email, phone, and messaging platforms Ensure a high-touch, responsive customer experience Requirement Gathering & Order Clarification Review customer submissions and identify missing or unclear information. Ask thoughtful clarifying questions to fully understand customer requirements before production begins. Translate customer requests into clear, actionable instructions for internal teams. Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs. Ensure customer expectations are aligned with operational capabilities and production timelines. Coordinate closely with CAD designers, production, and operations teams throughout the manufacturing process. Support CAD preparation and coordination by ensuring customer require
Extracted skills: customer success, operations